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Forum Discussion
How to view Backup folder on DropBox app?
Greetings community!
Previously, I used to be able to see my Mac represented on my Dropbox as a folder (I had enabled the backup option). This was super convenient because I could easily access my files on-the-go using my Dropbox iPhone app.
However, due to a computer issue, I needed to wipe my MacBook Pro clean and reinstall everything (including Dropbox). I enabled backup for my MacBook. However, now, it doesn't show me the MacBook folder like it used to. So I can't access my files on the go. It shows me that I have backed up my files and I am able to see them through a web browser. However, the folder representing my MacBook (backup) has stopped showing on Dropbox.
Is this due to some update in how backups work now for Dropbox on Mac? How do I get the backup folder to start showing up on Dropbox again.
Thanks!
26 Replies
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- Rich
Super User II
ensoniq70 wrote:I can't access my desktop data from the iPhone or iPad App? What a stupid idea.
Don't confuse your Dropbox data (files located within your Dropbox folder) with the data saved through use of the Backup feature. Your Dropbox data is accessible in the mobile apps. It's just your backup data that can only be viewed through the website.
Jay wrote:This was the behavior of the old Dropbox Backup feature.
After an update to the feature, the backups are now only visible on the Dropbox site. It isn't possible to revert this change.
Is it a joke? I can't access my desktop data from the iPhone or iPad App? What a stupid idea. The whole Dropbox behavior is awful on a mac. We pay for the service and it gets worse and worse with every update.
I agree with the poster above.. this has made things very troublesome by not allowing everything to be read via the mobile app. I understand the principle of having the major "backups" be in a different segment of dropbox.. but it shouldnt be that hard to access all the files. Maybe inside the regular current Dropbox app, feature a button that allows up to actually open the files that are in this "backups" section? OR maybe create another "Dropbox Backups" app that will allow us to remotely view these backup files without having to go thru the browser?
- Jay
Dropbox Community Moderator
Hi @tlloyd88, we appreciate the feedback on this matter.
We take all comments into consideration when improving the Dropbox site and services. I just encountered the same problem when starting a new macbook. This is a _really_ unhelpful change! Any chance it could be changed on the next update? (Please!!!)
- Jay
Hi dislokated, thanks for messaging the Community!
This was the behavior of the old Dropbox Backup feature.
After an update to the feature, the backups are now only visible on the Dropbox site. It isn't possible to revert this change.
If you have any further queries, feel free to message back.
