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ProHome's avatar
ProHome
Helpful | Level 6
6 years ago
Solved

IOS 14 has messed up file integration with Dropbox - Content Unavailable

Was working fine with the last ios update 13.  Upgraded to ios 14 yesterday.  The Dropbox shows up as an available option in Chrome to pull files from.  However in the display it says "Content Unavailable - The folder contents could not be displayed because of an unknown error".

I have tried turning off and on the share option in Chrome, I've tried clearing the cache on Dropbox and Chrome, I've uninstalled the app and reinstalled the app (both Dropbox and Chrome).  I've rebooted several times. 

I do notice it is not working with Google Drive either, says the same thing.  So I'm wondering if it is an iPad ios issue or something changed for 3rd party systems with the new ios update?

Mobile
Third Party Integrations
  • ProHome's avatar
    ProHome
    6 years ago

    Thank you for your assistance.

     

    Figured I would give you an update.  Upgrading to ios 14.1 has fixed the issue.

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey jmeckler, sorry to hear about this.

    Have you tried toggling Dropbox off from the Files app's locations and then back on?
  • jmeckler's avatar
    jmeckler
    New member | Level 2
    5 years ago
    Yes - I cleared cache, uninstalled and reinstalled and it didn’t work. I rebooted phone and it worked but it would lag after I attached a file via email. I rebooted once more and seems to be ok. I’m on latest app and iOS 14.6 on a 12 Pro.

    I think this is a Files issue not Dropbox because I had same issue with other 3rd party cloud apps.

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