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Forum Discussion

Joris-Jornature's avatar
Joris-Jornature
New member | Level 1
11 months ago

Missing folders and Paper docs after migration

For many years I have used Dropbox paper.  Made hundreds of folders and papers.  Now I have only 10 or so in my migrated section.  First of all I had no idea something was about to happen.  M...
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Lmstreng's avatar
Lmstreng
New member | Level 1
10 months ago

I’m running into this exact same issue. No email, no warning, nothing.

Suddenly I try going to a Dropbox Paper document to find a message that it was moved to Dropbox in a “Migrated” folder and how to access the new Paper Dropbox. When I try accessing the new Dropbox Paper, it shows nothing!

In my Dropbox Paper app I’m still seeing my folders that say I have X number of documents. When I got into the folder, nothing is there

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Sorry to hear that, Lmstreng.

Just to confirm, if you go to the "All files" page in your Dropbox account and then open the "Migrated Paper docs" folder, are you able to see your Paper docs there?

  • Lmstreng's avatar
    Lmstreng
    New member | Level 1
    10 months ago

    Yes, I can see them in Dropbox but now I'm unable to:

    • I'm not seeing them when I go to the "new" Dropbox Paper unless I star them. And even then none of my folders are there.
    • Export all my papers to Word Documents all at once
    • I can't even seem to export an individual Paper to a Word Document as it just sits on the "Preparing files for export..." window
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey Lmstreng, sorry for jumping in here. 

      Just to have a visual of what you see exactly on your end, can you upload a few screenshots here? We’ll check them for you and guide you from there.

      • Lmstreng's avatar
        Lmstreng
        New member | Level 1
        10 months ago

        This is my Dropbox where I'm able to see the "Migrated" folder with all my folders and all of my Dropbox Paper documents (I have a lot of documents in folders)

        This is the new Dropbox Paper where I am only able to see my documents if I star them in Dropbox. No folders load, no other documents, nothing else appears here.

        And then when I open a document and try to export, it just sits on the  "Preparing files..." window

         

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