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Forum Discussion

Tokki's avatar
Tokki
Helpful | Level 5
2 years ago

The default volume level of Dropbox Replay

The default volume level of Dropbox Reply is 30% or so. This is negatively impacting the review process, and clients often ask why the mix is "so quiet".   If there's anyone knows how to set the vo...
Dropbox Replay
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Tokki! Thanks for posting on our forum. 

 

We’re checking this with the team, and we’ll update you as soon as possible. 

 

In the meantime, can you perhaps provide any screenshots of what you’re seeing or switch browsers, and clarify if the issue persists? 

 

Ping me, when you’re ready.

Tokki's avatar
Tokki
Helpful | Level 5
2 years ago

Hi Nancy 

 

Many thanks for your prompt response!!

 

This behavior is the same on other browsers.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Tokki - sorry to jump in here, but could you clarify if you have your browser's cookies disabled by any chance? I'm only asking because we use cookies (these would be part of the functional cookies) to save the volume level you choose normally. 

    • Tokki's avatar
      Tokki
      Helpful | Level 5
      2 years ago

      Hi Walter 

       

      Thanks for replying!

       

      When opening a Dropbox Replay link, some clients may not want to accept cookies and just go play it. In this case, the default volume level is 30% and they complain why the mix is too quiet. This is because we all tend to expect web players' default volume level as 100%.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi again, Tokki! I’ve passed your feedback to the relevant team, and they’ll take this into account in the future. 

         

        For anything else, don’t hesitate to ping us.

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