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adlbrk's avatar
adlbrk
Helpful | Level 6
2 years ago

unable to create a new word 365 doc in dropbox app on android s21 cell

Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their o...
Android
Microsoft
Microsoft Office
Mobile
Third Party Integrations
adlbrk's avatar
adlbrk
Helpful | Level 6
2 years ago

I don't see on my phone what version of db I have but it's updated as of feb 27th 2024 and there's no other updates available.

here's a screen shot of what I see (you'll notice that only "text file" is displayed)  https://prnt.sc/_HtpE1CO0Jcq

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We're not able to view those links for security reasons. Could you copy and paste the image in your next reply directly?

  • adlbrk's avatar
    adlbrk
    Helpful | Level 6
    2 years ago

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      If you navigate to a subfolder, do you get any additional options when you first tap the + button?

      • adlbrk's avatar
        adlbrk
        Helpful | Level 6
        2 years ago

        nope

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