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Forum Discussion
unable to create a new word 365 doc in dropbox app on android s21 cell
Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their one drive cloud server instead, which I declined. The issue resolved itself after about 1-2 months.
Now that all I can do is create a text doc, how do I get microsoft 365 to integrate again with my dropbox app? Or better yet is there an alternative to microsoft 365 that doesn't have persistent recurring glitches?
18 Replies
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- Hannah
Dropbox Community Moderator
You might need to check this with Microsoft, if I'm honest. Have you reached out to them about this particular situation?
- I reach out to them every time this happens a few times a year and they tell me to use one drive instead of dropbox
if the problem is with microsoft 365 then why is it that word/excel shows up on my box app?? (see pic)
- Hannah
Hey adlbrk, sorry for the delay here!
Can you try workaround and let us know if it helps?
You should be able to use the Office app to create a new file and then save it to Dropbox, as you can enable Dropbox as a location to save to.
From there, you should be able to open the file within Dropbox.
yes I was able to do this from within 365. This worked thanks!
- Hi this solution worked for a week and now I'm back to dealing with same issue again. I used the workaround and now the "create" button doesn't work again.
- Jay
HI adlbrk, I'd recommend contacting the support team for them to investigate this further.
