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Forum Discussion
Unable to edit word documents on iPad / Microsoft word
Hello,
I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem. Periodically, when I open them, the document will open in word, but I am unable to make changes to the document (can't even type or change text). I have checked to make sure that the documents are not "read only" and I when I try to open the documents on another device (my iMac), I am able to open and modify the documents with no problem. I have also check to make sure that the documents are not open on any other device. I have also tried to uninstall and re-install both the Microsoft word app and the Dropbox app on my iPad. Any other ideas on what may be going on? thanks in advance.
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SOLUTION!!! Turns out you have to go into the iPad SETTINGS / Word
and RESET WORD
oddly, reinstalling Word and Dropbox did nothing,
but resetting word in the ipad settings did the trick.
must be a **bleep**ty cookie out there.... not that I understand cookies...
I’m also having this issue. I’ve tried resetting Microsoft and Dropbox logins, but it does nothing. OneDrive works perfectly fine and I can edit documents saved there no problem. I’ve also noticed that the files on dropbox don’t list the file pathway like those anywhere else. I think they used to but I’m not sure.
- Megan
Dropbox Community Moderator
Hey Starling, how are you today?
As a first thing, can you let me know the version of the Dropbox app that you have installed on your device, along with your OS?
Let me know if you see any errors when trying to open your Microsoft files, and if this happens with all file types too.
Keep me posted, and we'll take it from there.
- @Megan
Dropbox version 272.2.2
OS 15.4 on an ipad Pro 13
PowerPoint and Excel work fine, only Word has the issue.
It doesn't recognise where an open file is saved. If I reopen word it used to open the last file I was working on, now it pops up with an error saying it can't open the file because it's been moved, renamed or deleted (it hasn't been) That seems to have done it, thanks!
I face same issue on my phone as well but I think it was a bug and it resolved on its own.
