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Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
2 years ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Dbell654, sorry to jump in. After inserting your Dropbox email address and password, what do you see exactly? Are you getting any errors of any sort? Can you send me one more screenshot of what you see to have a complete image of the issue? 

Apologies if you’ve clarified this already.

Dbell654's avatar
Dbell654
New member | Level 1
12 months ago

What I see is what I shared already.  No errors.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    So, after you enter your credentials, are you also being redirected to OneDrive, like the OP? If yes, can you send us a screenshot of what you see there?

    • Dbell654's avatar
      Dbell654
      New member | Level 1
      12 months ago

      No.  I'm sent in a circular loop.  I enter in my DB credentials, enter in MFA number, select personal account to link, then back to Excel with zero connection made.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        Thank you for clarifying. What’s the Dropbox app version that your app’s running on both your devices?

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