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Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
2 years ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
Dbell654's avatar
Dbell654
New member | Level 1
12 months ago

What I see is what I shared already.  No errors.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

So, after you enter your credentials, are you also being redirected to OneDrive, like the OP? If yes, can you send us a screenshot of what you see there?

  • Dbell654's avatar
    Dbell654
    New member | Level 1
    12 months ago

    No.  I'm sent in a circular loop.  I enter in my DB credentials, enter in MFA number, select personal account to link, then back to Excel with zero connection made.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Thank you for clarifying. What’s the Dropbox app version that your app’s running on both your devices?

      • Dbell654's avatar
        Dbell654
        New member | Level 1
        12 months ago

        Pixel 9 on latest. 404.2.2 

        No idea on pixel 6 because I got rid of it last week. It would have been the most up to date version for pixel 6 as of last week. 

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