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Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
2 years ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Is this only occurring for Excel files, or does it happen with all Office files?

Dbell654's avatar
Dbell654
New member | Level 1
12 months ago

What's the status of this? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Dbell654, can we send you an email, so we can investigate this internally?

  • Dbell654's avatar
    Dbell654
    New member | Level 1
    12 months ago

    Yes. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    You’re all set, Dbell654. Please reply to my email, when you can.

  • Dbell654's avatar
    Dbell654
    New member | Level 1
    12 months ago

    I just did... 

  • Trijntje D.'s avatar
    Trijntje D.
    New member | Level 2
    11 months ago

    I'd like to join in on trying to figure this out, can you contact me, as well? I have this problem: Excel only, Word and PPT work as expected. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Trijntje D.! If you’ve tried any troubleshooting steps already, can you let me know what these are first? We’ll go from there.

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