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Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.
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Super annoying. Have tried all the suggestions in this thread and nothing seems to work. Just goes in circles and same result. I have been accessing my dropbox excel files by opening the excel app, hitting the "open" in the bottom right corner, selecting "browse", which then lists my dropbox files, selecting the file I want to use but its a read only so I have to save a copy, edit it, then later go into dropbox and delete the old version. What a pain in the ass.
As stated in my initial response, about 1 week ago. Got a new pixel 9 (so fresh/new install) and it was working perfectly on my pixel 6 up to then. I also indicated the message is identical to the OP.
Started on new pixel 9 device. Was working perfectly on my old pixel 6 1 week ago. Exact same issue as the OP.
I'm having the same issue. Adding Dropbox doesn't work. Signing out, clearing cache, deleting all apps makes no difference. How can this be fixed?
Running android 15
- Megan
Dropbox Community Moderator
Hey rual, let's jump right into this!
Would you mind clarifying your OS, along with the version of the Dropbox app that you're using on your end?
When did this start happening, and is the behavior the same one as the OP mentioned?
Let me know more, and we'll take it from there!
Hi Dropbox support, I have cleared the cache, uninstalled the app but still have the same issue. Is there a solution to this proble?
Hi dropbox,
so what is the solution to this issue? here is the screenshot after clicking open with excel.
i tried resetting the microsoft 365 app, cleared the cache and removed all other linked devices but none of them worked.
