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Barnsey's avatar
Barnsey
New member | Level 2
2 years ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.

Android
Microsoft Office
Mobile

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  • Dbell654's avatar
    Dbell654
    New member | Level 1
    12 months ago

    Only works if Dropbox is connected already. The problem we're all having is that DB is not connected. 

  • Tanner2208's avatar
    Tanner2208
    Explorer | Level 4
    12 months ago

    Hi Folks, elsahhar666 (e666) had a point. It helped me figure out to solve this stupid problem also. Similar to e666 did, open excel app > "open" folder > Browse (Google Drive, Dropbox, etc.) > select Dropbox...., then go open your excel file...it'll open the darn excel file.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Dbell654, can we send you an email, so we can investigate this internally?

  • Dbell654's avatar
    Dbell654
    New member | Level 1
    12 months ago

    Have you thoroughly reviewed all the previous chats and threads here? These steps are not at all relevant. I cannot connect Dropbox. That's the whole problem. There are ZERO accounts connected. 

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Dbell654, can you follow the steps below and let me know if they help at all?

    1. Navigate to the Excel app on your mobile device.
    2. Tap account icon in top left corner.
    3. Tap 'Storage Accounts'.
    4. Tap 'Edit'.
    5. Remove desired accounts to ensure only 1 Dropbox account is connected.
    6. Retry opening an MS Excel file from the Dropbox app.
  • Dbell654's avatar
    Dbell654
    New member | Level 1
    12 months ago

    Again, all of this was previously mentioned.  Yes.  Worked perfectly on my other device.  No longer working on new device when I migrated over.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    And do you have both of your accounts connected to the Microsoft app you're using at the moment on your Android device Dbell654?

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