Forum Discussion

tomtom5's avatar
tomtom5
New member | Level 2
11 months ago

500 error message when upgrading

i am getting error 500.cannot upgrade

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey tomtom5 - sorry to hear about this.

     

    May I ask what plan you're on at the moment?

     

    Also, could you clarify if you're upgrading through the website directly or via the app store on a mobile device perhaps?

     

    If it's the former, can you please clear your browser's cache or try another browser and let us know if you still get the same error?

     

    Thanks!

    • Tina Craig's avatar
      Tina Craig
      New member | Level 2

      I am having the same trouble and followed the advice from DropBox and it did NOT work. 

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey everyone, thanks for alerting us to this.

         

        It seems that some Dropbox features and platforms are not working as expected at the moment, as you can see in our status page.

         

        Our team is currently working on this, so make sure to keep an eye on this thread and the status page for any updates.

  • Katiebee's avatar
    Katiebee
    New member | Level 2

    I am trying to update my billing information to a new card before the annual plan renews.  When I click on my account settings there is no billing or subscription info and I get an error page. 

     

    How do I update the information so I don't lose all my files at the end of the month?

     

    Thanks!

  • robwattman's avatar
    robwattman
    New member | Level 2

    I am getting the same error on my iPhone and windows 10 PC (chrome)

    • Booyay's avatar
      Booyay
      New member | Level 2

      I have attempted to upgrade on multiple browsers with the same Error 500 message.  Been trying for 4 hours.

  • wcopeland's avatar
    wcopeland
    New member | Level 2

    Hello,

     

    I have been trying for DAYS to upgrade to the Plus plan. At first, I was receiving an error message on the dashboard screen in a red shaded box. Now, I am getting an Error 500 message on a new screen. 

     

    I have some time sensitive downloads that I am depending on having access to, so a speedy resolution is needed.

     

    I have attempted to upgrade using several web browsers.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      That is usually a localised error. 

       

      Have you tried clearing cache and temp internet files etc.?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!