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Forum Discussion

EMid's avatar
EMid
New member | Level 2
2 years ago

Account email address has been deleted, need a refund

Hi folks,    I need help! I set up a premium account for Dropbox using a work email address a couple of years ago. I since moved companies and forgot about my account. I want to stop the subscrip...
cancellations
Create or delete account
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi EMid, thanks for bringing this to our attention.

 

In order to resolve this sooner, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Keep me posted!

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