Paid my subscription late and changed billing method. Payment processed but still receiving error about I am over limit and not synching. I have tried to contact anyone about this with no success. How do I get this resolved?

Hi elady333 what is your ticket number?

I’m having the same issue. Upgraded to both plus and professional and I still can’t access any space to upload files after getting billed. I even deleted and Re-downloaded the app several times to see if it would work and it didn’tIs there a direct email or customer support chat that someone can help me with this issue?Thanks,Tunisia

Speaking to someone would be really nice....

Hi elady333 and Tnroe24, thanks for posting on the Community! elady333, since you mention you’ve contacted us before, do you have a ticket number that you can send perhaps, like Mark suggested, so that I can have a look? Also, can you clarify if both of you upgraded your accounts directly via the Dropbox website or the App Store/Play Store on your phone instead? Let me know.

Hi Nancy,Thanks for your feedback! I actually spoke to someone from the sales chat and they recommended me to contact support but I didn’t get a chance to place an issue for a ticket number.Nevertheless, I purchased the plus and professional plans through the Apple app for Dropbox for subscriptions.Tunisia

Account hasn't been upgraded, even though I paid.

24 Replies

Mark
Super User II
4 years ago
Hi elady333 what is your ticket number?
Tnroe24
Explorer | Level 3
4 years ago
I’m having the same issue. Upgraded to both plus and professional and I still can’t access any space to upload files after getting billed. I even deleted and Re-downloaded the app several times to see if it would work and it didn’t

Is there a direct email or customer support chat that someone can help me with this issue?

Thanks,
Tunisia
elady333
Explorer | Level 3
4 years ago
Speaking to someone would be really nice....
Nancy
Dropbox Community Moderator
4 years ago
Hi elady333 and Tnroe24, thanks for posting on the Community!

elady333, since you mention you’ve contacted us before, do you have a ticket number that you can send perhaps, like Mark suggested, so that I can have a look?

Also, can you clarify if both of you upgraded your accounts directly via the Dropbox website or the App Store/Play Store on your phone instead?

Let me know.
Tnroe24
Explorer | Level 3
4 years ago
Hi Nancy,

Thanks for your feedback! I actually spoke to someone from the sales chat and they recommended me to contact support but I didn’t get a chance to place an issue for a ticket number.

Nevertheless, I purchased the plus and professional plans through the Apple app for Dropbox for subscriptions.

Tunisia
Tnroe24
Explorer | Level 3
4 years ago
I tried to upgrade again with the professional plan through the app to see if it would open up the 3TB space but I keep getting an error message of “Update Failure”

Tunisia
Nancy
Dropbox Community Moderator
4 years ago
Thanks for clarifying that, Tunisia!

Can you take a look at the steps described here and let me know if they help restore your in-app purchase?
Tnroe24
Explorer | Level 3
4 years ago
Hey Nancy,

Yes, so I just performed all of those steps twice and it’s still giving me an error message.

Unable to restore purchases
This operation couldn’t be completed
(NSURLErrorDomain error 409)

Tunisia
Walter
Dropbox Community Moderator
4 years ago
Hey Tnroe24, sorry to jump in here, but have you ensured that your device's OS and the version of our mobile app are completely up to date on your device?

If you did and still get an error, please send us a screenshot so that we can have a visual too.
sizad
Explorer | Level 3
3 years ago
months later im having the exact same issue on ios

upgraded on ios clicked "try free for 30 days" was instantly charged and then given an error 409 on the app seconds after payment was taken

checked if my account had been upgraded on the app and website on dekstop and neither show i have upgraded even though i have paid the £9.99 for 2Tb.

tried to restore purchases via settings and i got this error (NSURLErorrDomain error 409.) i then tried to upgrade again but was told i am already subscribed

this was on ios with the latest ios version and latest dropbox version

multiple people have been having this issue for many years on ios and still no fix has been put in place