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Forum Discussion

elady333's avatar
elady333
Explorer | Level 3
4 years ago

Account hasn't been upgraded, even though I paid.

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success. ...
Payments
Plans
Storage space
Tnroe24's avatar
Tnroe24
Explorer | Level 3
4 years ago
Hi Nancy,

Thanks for your feedback! I actually spoke to someone from the sales chat and they recommended me to contact support but I didn’t get a chance to place an issue for a ticket number.

Nevertheless, I purchased the plus and professional plans through the Apple app for Dropbox for subscriptions.

Tunisia
Tnroe24's avatar
Tnroe24
Explorer | Level 3
4 years ago
I tried to upgrade again with the professional plan through the app to see if it would open up the 3TB space but I keep getting an error message of “Update Failure”

Tunisia
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for clarifying that, Tunisia!

     

    Can you take a look at the steps described here and let me know if they help restore your in-app purchase?

    • Tnroe24's avatar
      Tnroe24
      Explorer | Level 3
      4 years ago
      Hey Nancy,

      Yes, so I just performed all of those steps twice and it’s still giving me an error message.

      Unable to restore purchases
      This operation couldn’t be completed
      (NSURLErrorDomain error 409)

      Tunisia
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Tnroe24, sorry to jump in here, but have you ensured that your device's OS and the version of our mobile app are completely up to date on your device?


        If you did and still  get an error, please send us a screenshot so that we can have a visual too. 

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