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seanylah's avatar
seanylah
New member | Level 2
3 years ago

Account Type Error

I've been paying for a Dropbox Plus account for over 5 years and now all of a sudden thinks I'm on a basic plan. I had a payment taken a week ago, and every month prior.   It shows that I'm using ...
billing
Payments
Plans
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
seanylah wrote:

I'm unable to contact customer support through my account because it thinks i'm not paying.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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