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Forum Discussion

gwdevitt's avatar
gwdevitt
Explorer | Level 3
11 months ago

Additional Billing on Account.

I received my usual billing for the month, $11.99 on Jan 17, 2024. On Jan 20th, I was billed an additional $11.99 and I am not sure why. It was stated as Dropbox removed db.tt/cchelp IE. I did not request this or understand why this occurred. Is it a fraud or scam?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    gwdevitt wrote:

    I received my usual billing for the month, $11.99 on Jan 17, 2024. On Jan 20th, I was billed an additional $11.99 and I am not sure why.


    Use the credit card charge lookup tool to identify the account that the charge is for. Is it your account?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey gwdevitt, happy Monday! 

     

    Did you have any luck locating the charge? If not, let us know and we'll be more than happy to help.

     

    Thanks!