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MManfredi 's avatar
MManfredi
Explorer | Level 3
11 months ago

Auto payment done by Apple pay but my account got downgraded from Dropbox Plus to Free Basic

Auto annual payment done by Apple pay Febuary 15 2024, and I had my account downgraded from Dropbox Plus to Free Basic for lack of payment.

 

That is insane that there is no way to contact Dropbox costumer service by a mistake that they did about my account, is frustrating!

 

I`m a customer for years, renewed every year automtic, I`m payed fully for a Dropbox Plus until Feuary 2025 and I have my account downgraded!

 

O hope I received a contact of Dropbox suppot by this mesage!!  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey MManfredi , thanks for bringing this to our attention.

     

    Have you tried to restore your purchase in the Dropbox app?

     

    You can follow these steps to do so.

     

    Let me know how it goes.