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jcal00000's avatar
jcal00000
New member | Level 2
10 months ago

Been paying for over 4+ years for an inactive account. Can't cancel. Help?

I've been attempting to reach customer service regarding this issue. It's been 4 years, I've had three DropBox accounts that have all been canceled, yet I am still seeing a charge on my credit card. ...
Billing
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
jcal00000 wrote:

How can I have Dropbox stop charging my credit card for an account that is NO LONGER ACTIVE and I am no longer associated with - or even have access to - from a previous job?

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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