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Being billed for Plus but it says Basic.
Hi, I am currently being billed for Plus and have done so for years but now Dropbox says I am on the Basic plan which doesn't make any sense. It might be because a few months ago someone from another company shared a folder with me but somehow I got added to their company Dropbox. They recently rectified that and removed me from their company Dropbox. Please can someone urgently prioritise fixing this as I need to use my Dropbox and it says it is full. I have logged a query on with your support. Thanks Megan
Hi MeganLittle, how are you today?
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Feel free to also let me know your ticket number, in order for me to locate in on our system.
Keep me posted!
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- Transaction id sent via email
- This issue hasnt been resolved can someone please contact me
- Megan
Dropbox Community Moderator
Hi Pinkrunners, I checked your ticket number, and I can see that your case is still active, and is being worked on.
Thank you for your patience, and hold tight, and the agent working on your case will get back to you as soon as possible!
I am a Korean user. Does anyone know the dropbox email address? Please let me know.
- Rich
Super User II
juin wrote:
Does anyone know the dropbox email address?
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
