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Jerry Lotterhos's avatar
Jerry Lotterhos
New member | Level 2
2 years ago

Being Charged for something I did not order

I have been charged $19.99 a month for dropbox and I did not order this. How can I get this to stop?

 

j

cancellations
Payments

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there Jerry Lotterhos - thanks for bringing this to our attention.

     

    As a first step, I'd suggest using the look-up tool to identify the email address that's associated with the charge in question.

     

    If you have further queries, you can then contact our support team through this form for further assistance.

     

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

     

    Keep us posted with any updates! 

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