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Daisy7's avatar
Daisy7
Explorer | Level 3
2 years ago

"Billing can't be completed" error even after I updated my card in the Play Store

we had to block or old creditcard and order a new one.

so i deleted the old one in the play store and added our new one.

now i got an email that the billing couldnt be completed?
is there something else we need to do ?

Billing
Dropbox Plus
Payments

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Daisy7, thanks for bringing this to our attention.

     

    Just to confirm, did you follow these steps to update your billing info, but are still getting a billing error?

     

    Keep me posted.

  • garrycoach's avatar
    garrycoach
    Helpful | Level 6
    2 years ago

    After updating your credit card in the Play Store, ensure the new card details are also updated in your Dropbox account's billing settings. This should resolve the billing issue and allow payments to go through.

  • Daisy7's avatar
    Daisy7
    Explorer | Level 3
    2 years ago

    Thanks!!

    it didnt update, should be ok now then 🙂

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