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Billing Questions after join the dropbox business team
Hi!
I opened my personal account for dropbox yesterday and started a 30 day trail plan.
Today, I joined a business team account before I login to my personal account and I chose to combined the account.
Will my trail for my personal account end and will I not be charged for the plan on my personal account? Also, how do I find my own personal card information and delete it?
Thank you!
3 Replies
- Walter
Dropbox Community Moderator
Hey jessykitty, thanks for posting on our Community and happy Friday!
Could you please clarify what your account's plan tab is showing at the moment?
Also, where did you initiate the trial you mentioned? Was it through the website directly or via the app store on a mobile device perhaps?
Let us know what you find and we'll take it from there.
My account is showing Dropbox Standard Trial right now, which I believe is a team account.
I initiated my trial when I register my personally account yesterday and I started a plus plan trail. Today, I got a invite from my colleague to ask me to join the team, then I did and combined my account. I didn't start a new account to join in the team.
I would like to know if my personal plus trail ended as soon as I join the team account? Also, how do I remove my personal billing info, as I am not able to see it anywhere now after join the team account.
- Hannah
Hey jessykitty, sorry to jump in!
When you joined the Dropbox Business trial, your personal trial got automatically cancelled, so you don't need to worry about it.
Your billing info should also have been automatically removed, upon cancellation of the (personal) trial.
