Forum Discussion

Terese Tobin's avatar
Terese Tobin
New member | Level 1
2 months ago

Can’t cancel subscription and not allowed to delete account

When I go to delete account it says I’m not allowed to. Been trying to cancel subscription. Please help

  • Terese Tobin's avatar
    Terese Tobin
    New member | Level 1

    I’m on an iPhone. It doesn’t give me the option to change the subscription and when I try and delete it says I’m not allowed 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for the update, Terese!

      Do you remember how you originally created this account?

      Did you create it with an email and password or did you sign in with Google/Apple?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to the Dropbox Community, Terese Tobin.

    Can you let me know exactly what you see when you try to delete your account?

    And why are you not able to cancel your subscription? 

    Any additional info or screenshots that would better explain the issue, are welcome.

    Thanks!

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