Forum Discussion

nanoFIBER 's avatar
nanoFIBER
New member | Level 2
10 months ago

Cancel subscription members and refund.

I have only 2 users active and canceled 6 months ago 6 inactive users and still be charged. Steve and Roman are the only active users and looking for refund for difference for last 6 months

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi nanoFIBER , welcome to our Community! 

       

      I'm assuming you're using a Business team, correct? 

       

      Did you reduce the licenses, or simply remove the members? If you're on a paid Business plan, you should be able to see your Support options right here

       

      I'll be waiting for your updates!