Cancel subscription that I have no access to

Hi there Beefzwang - happy Friday and sorry to hear about this.

In this case, since you don't have access to the email address that's linked to the account  you'd like to cancel, I'd recommend using this form to reach out to our support team directly.

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

I hope this helps!

Thank you Walter!

No worries Beefzwang - let us know if anything else comes up!

Hi Walter, this issue hasn't been solved and my bank account still be charging after submitting multiple forms as you mentioned. Can you help me please?

Hey Beefzwang, sorry to hear about that.

Did you follow the exact steps Walter provided to submit your help request?

If so, please send us your ticket number, so we can investigate further.

Thanks in advance.

Hi Hannah, thank you for reaching out! I just figured out that I misplaced and switched my personal email account with my school email account when I fill out the form. I just submitted another form. Appreciate it! Ticket#24754770

Thanks for the ticket number, Beefzwang!

I passed your comments along and raised the priority of your ticket, so a member of our support team will be getting back to you the soonest possible.

Have a great weekend!

Thank you for your help!