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Forum Discussion

Beefzwang's avatar
Beefzwang
New member | Level 1
15 days ago

Cancel subscription that I have no access to

Hello Dropbox or anyone who is familiar with this issue, I need some help cancelling my subscription from my university email account that I am no longer able to login to. Really appreciate it!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there Beefzwang - happy Friday and sorry to hear about this.

    In this case, since you don't have access to the email address that's linked to the account  you'd like to cancel, I'd recommend using this form to reach out to our support team directly.

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

    I hope this helps!

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