Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

DA_Chile's avatar
DA_Chile
New member | Level 2
2 years ago

Cancelled subscription but keep getting charged

I cancelled the service in 2021, but keep getting charged every year. When I access my account, it shows that it's BASIC, yet my credit card gets charged USD119 every year. I tried to see if there is...
Billing
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

I’m sorry to hear this, DA_Chile. 

 

Is there a transaction ID linked to the Dropbox charges on your bank statement? If yes, you can go here to check for which Dropbox account you’re being billed.

 

If not, I’d like you to clarify if you’re getting charged directly from Dropbox or iTunes/Google Play instead.

 

Keep me in the loop.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!