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Forum Discussion

AlisonC's avatar
AlisonC
Explorer | Level 3
3 years ago

Cancelling account of ex-staff member

Hi. Last year a staff member in my organisation paid for her Dropbox account on my business credit card.  She has since left the organisation without cancelling her account, so Dropbox has automatica...
cancellations
Payments
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi AlisonC, thanks for bringing this to our attention.

 

Do you have the ticket ID from when you contacted the support team, in order to locate it on our system?

 

This will help me to assist further!

AlisonC's avatar
AlisonC
Explorer | Level 3
3 years ago

Thanks for your response Jay.  Unfortunately the system didn't give me a ticket ID either time.  I didn't have a Dropbox account (was forced to open one to use this Community forum) so was not logged in - perhaps that is part of the issue?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If the ticket was created under your current user profile, then I can see a ticket ID on the system, and an agent replied to it on Monday, to which they received no reply.

     

    If you're not receiving the ticket, is it possible that your email provider is preventing the email from arriving to your inbox? It could be in the spam folder, or completely filtered out.

    • AlisonC's avatar
      AlisonC
      Explorer | Level 3
      3 years ago

      Hi Jay.  Thank you investigating.  I've checked my Junk and I'm sorry, can't see the agent's response there.  I have received other emails from Dropbox today (straight to Inbox, not in Junk), so it seems unlikely that they are being completely filtered out.  Do you have any suggestions for a way forward? - I can try the Support interface again if necessary.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        The email would've come from dropbox.zendesk.com, which is hosted on their official servers, and not Dropbox, so there is a possibility that they're blocked on your end somehow. 

         

        You can try the support link again to see if you can get through to the team.

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