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Forum Discussion

AlisonC's avatar
AlisonC
Explorer | Level 3
3 years ago

Cancelling account of ex-staff member

Hi. Last year a staff member in my organisation paid for her Dropbox account on my business credit card.  She has since left the organisation without cancelling her account, so Dropbox has automatica...
cancellations
Payments
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If the ticket was created under your current user profile, then I can see a ticket ID on the system, and an agent replied to it on Monday, to which they received no reply.

 

If you're not receiving the ticket, is it possible that your email provider is preventing the email from arriving to your inbox? It could be in the spam folder, or completely filtered out.

AlisonC's avatar
AlisonC
Explorer | Level 3
3 years ago

Hi Jay.  Thank you investigating.  I've checked my Junk and I'm sorry, can't see the agent's response there.  I have received other emails from Dropbox today (straight to Inbox, not in Junk), so it seems unlikely that they are being completely filtered out.  Do you have any suggestions for a way forward? - I can try the Support interface again if necessary.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    The email would've come from dropbox.zendesk.com, which is hosted on their official servers, and not Dropbox, so there is a possibility that they're blocked on your end somehow. 

     

    You can try the support link again to see if you can get through to the team.

    • AlisonC's avatar
      AlisonC
      Explorer | Level 3
      3 years ago

      Thanks for your time.  I will give that a go.

      • AlisonC's avatar
        AlisonC
        Explorer | Level 3
        3 years ago

        Hello Community.  I'm still trying to 

         

        a) CANCEL the account of an ex-staff member, which is billed to my business credit card.  The email address associated with the account is defunct.

        b) get a copy of the latest invoice from this account, as I am not able to download it myself.

         

        I submitted another Support request but haven't received a response.  For some reason, responses do not seem to be reaching me.  I can see from this forum that the problem I'm having is quite common.  I would be very grateful if someone could suggest a solution through via the forum, as communications from the Support group do not seem able to reach me.

         

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