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AlisonC's avatar
AlisonC
Explorer | Level 3
3 years ago

Cancelling account of ex-staff member

Hi. Last year a staff member in my organisation paid for her Dropbox account on my business credit card.  She has since left the organisation without cancelling her account, so Dropbox has automatically billed my credit card for this year's account renewal.  The email address linked to the account is now defunct as the person is no longer a staff member. 

 

Can someone please tell me how to:

a) get a copy of this invoice, so I can reconcile my business credit card

b) CANCEL this account so that my credit card is not charged for future renewals.  If it's not possible to cancel the account, the billing details must be changed so that my card details are removed.

 

I can provide the email address linked to the account, the no. of the credit card attached to the account, and the date and transaction ID for this year's invoice.

 

I've contacted Dropbox Support twice with no response.  I know this situation is common so hoping someone here can advise me.

cancellations
Payments
Refunds

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  • AlisonC's avatar
    AlisonC
    Explorer | Level 3
    3 years ago

    Thank you Nancy, that would be terrific.  The email address you mention is correct.  Many thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You're all set, AlisonC! Please check your email address when you get the chance, and reply back to me.

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