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Forum Discussion
Cancelling an account
I need help figuring out how to cancel a subscription.
I ended up with two DropBox plans - one in my personal name and one under my business name. they're redundant and I forgot about the personal one.
This morning I was billed for it. I cannot for the life of my figure out how to cancel. Even the contact page doesn't work - I click past all the things I'm note trying to do, finally get to a fillable form, fill in all the fields, even the credit card it was billed to, and click submit...and nothing happens.
Please help. this is a large bill ($846) and I need to cancel this unused account and get that charge refunded.
The chatbot is useless. there is no phone number.
25 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Community Moderator
Hey gwenpreston, thanks for joining us on the Dropbox Community.
Sorry to see you're having trouble; can we send you an email, so we can look into this?
Let me know!
yes, please!
[removed per Community Guidelines]
- Nancy
Hey gwenpreston! Sorry for jumping in.
I just logged a ticket for you. Please reply back to me, when you get the chance, and we’ll check this further.
Hi - would love to chat with you about this. I thought you logging a ticket meant I would get an email but I think I'm supposed to answer here?
- Nancy
You can answer to the email I sent you directly, and we’ll continue there.
Could you check the email address you used? I have not received anything. I checked my spam folder.
[email removed as per Community Guidelines]
thank you
- Megan
Hi gwenpreston, please don't post your personal email address for anyone to see on a public forum.
Keep in mind that the email you posted earlier, isn't the same we have on file. Nancy reached out using your Community-linked email address, can you check there?
If I had received an email, this wouldn't be a problem.
this issue is about an account that I don't use. I am fairly sure the linked email is the one I posted. The notification that I had been charged came to the email address I posted, another suggestion that it's the email for that account.
I only use two email addresses and they both come to the same inbox. I have not received any emails from Dropbox to either.
Thanks for the effort but it's getting silly that it's this hard to just communicate with someone about my problem!
- Walter
Hey gwenpreston, sorry to jump in here, but I just wanted to mention that you can use this form to reach out to our support team directly from your end.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information and an email address we can reach you at.
Once you do this and get a ticket ID from our system, you can share your ticket number with us so that we can look it up in our system as well.
I tried exactly that three days ago and got no response. I just tried again.
