Forum Discussion

mtsang's avatar
mtsang
Explorer | Level 3
12 months ago

Cannot Access Past Bills

I find it incredibly rediculous that I cannot contact anyone to fix a billing issue, when this is a basic provision that I should have regardless of the tier I subscribe to. What does your long time loyal customer have to do to get some support (without upgrading then downgrading to get a human to support my basic billing issue)?

 

Thread in reverse chronological order:

 

Ticket #23342843: Dropbot Support Chat

Hi,

Your question has been received by our support team. We’ll get in touch soon with a solution or if we need more details.

--

Hi there, I’ve been paying a monthly amount For a very long time, but there are no invoices when I checked the billing section please assist ASAP. Thank you.

--

Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.

Your technical support options depend on what kind of account you have. To see the support options for your account, log in and go to https://dropbox.com/support.

In the meantime, why not check out our help centre...

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there mtsang - sorry to hear about this. 

     

    If you have a billing query, you can reach out to our support team through this form directly.

     

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details.

     

    If you have any troubles with this, let me know and I'll open a ticket for you from my end instead.

     

    Thanks!

    • mtsang's avatar
      mtsang
      Explorer | Level 3

      There is no form when I visit this link in an incognito window. Please open me a ticket. Thank you.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        You should be able to fill out the form, after choosing "other" in the "I want to look up information related to:" section, and putting in an email address you can access, mtsang.

         

        Can you try once again? 

         

        If you're still having issues, let me know.

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