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bcbabrich's avatar
bcbabrich
Explorer | Level 3
9 months ago

Cannot cancel the Dropbox trial I started through Google Play

I am having the same issue as https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-from-Google-Play-on-my-Dropbox-account/m-p/788426/thread-id/32674

 

I had to sign up for the free trial to see my wedding photos. Now I cannot cancel my subscription. I am signed into the correct account on the app, but when I go to my "current subscriptions" in the play store I do not see DropBox. Help me cancel my subscription before I get charged on 11/5/24 please.

Billing
cancellations
Payments
Plans

3 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 months ago
    @bcbabrich wrote:

    ... when I go to my "current subscriptions" in the play store I do not see DropBox.

    Have you tried following the steps listed here?

  • bcbabrich's avatar
    bcbabrich
    Explorer | Level 3
    9 months ago

    Hi Rich, yes I did - those steps work fine up until I get to the Google Play store, for whatever reason DropBox isn't in there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey bcbabrich, is it possible that you used a different device to create the trial?

     

    Or had previously linked the Dropbox app to a different account?

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