Forum Discussion

6ugtyug's avatar
6ugtyug
Explorer | Level 3
2 years ago

Cannot delete my account as I'm getting an error 500 page

I tried many times but still failed to delete my account. Whenever I tried, it led me to an error 500 page.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there 6ugtyug - sorry to hear you're having issues with this.

     

    Could you please clear your browser's cache and try again?

     

    If you're still getting an error, please send us a screenshot so that we can have a visual too.

     

    Thanks!

    • 6ugtyug's avatar
      6ugtyug
      Explorer | Level 3

      Hi Walter,

       

      I cleared my browser's cache and am still experiencing the same problem after I chose the reason for closing my account and typing my password to confirm my wish to close it. Here's the screenshot of the error page:

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for trying, 6ugtyug.

         

        Can we send you an email, to see how we can go about this?