Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

6ugtyug's avatar
6ugtyug
Explorer | Level 3
2 years ago

Cannot delete my account as I'm getting an error 500 page

I tried many times but still failed to delete my account. Whenever I tried, it led me to an error 500 page.
Account Settings
Create or delete account
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there 6ugtyug - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache and try again?

 

If you're still getting an error, please send us a screenshot so that we can have a visual too.

 

Thanks!

6ugtyug's avatar
6ugtyug
Explorer | Level 3
2 years ago

Hi Walter,

 

I cleared my browser's cache and am still experiencing the same problem after I chose the reason for closing my account and typing my password to confirm my wish to close it. Here's the screenshot of the error page:

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for trying, 6ugtyug.

     

    Can we send you an email, to see how we can go about this?

    • 6ugtyug's avatar
      6ugtyug
      Explorer | Level 3
      2 years ago

      Of course, thanks.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for your cooperation 6ugtyug - you've got :envelope: 

         

        Whenever you get the chance, please  have a look at your inbox and we'll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions