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jesperwahlberg's avatar
jesperwahlberg
New member | Level 2
2 years ago

Can't access my email address to login and cancel my subscription

Hi there...   I have a dropbox account that I have not used for years. However - I no longer have access to the email address that I used to create the account. So I can't log in to cancel it. I'...
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey jesperwahlberg, thanks for reaching out to the Dropbox Community!

 

If you'd like to cancel a subscription you can't access, I'd suggest reaching out to our support team directly.

 

To do this, open a private browsing/incognito window on your browser and go to this page.

 

In the "I want to look up information related to:" box, choose "other" and put in an email address you can access.

 

Then fill out the form, submit your request and give us the ticket number once you have it.

 

Thanks!

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