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Forum Discussion

madsssssss's avatar
madsssssss
Explorer | Level 3
2 years ago

Can't access my old email, need to cancel subscription

I am unable to sign into my dropbox account as the email address is from a workplace and they have eliminated the account, I no longer have access to it. I have the password to the account but when i...
billing
cancellations
downgrade
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey madsssssss, thanks for reaching out to us.

 

I would suggest opening a private browsing window on your browser, and going to this page.

 

From there, you should be able to submit a help request to our support team directly.

 

Once you have the ticket number, please send that along here as well.

 

Thanks!

  • madsssssss's avatar
    madsssssss
    Explorer | Level 3
    2 years ago

    Hi Hannah, ive still have gotten no answer and its been 7 days since my first request. Ive made 3 complaints after that one and still nothing. Could you give an alternative way to communicate? I really cant afford to keep paying the subscription for a service im not using

    • madsssssss's avatar
      madsssssss
      Explorer | Level 3
      2 years ago

      Ive received a ticket number just now Ticket #23095547

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the ticket number, madsssssss.

         

        I have raised the priority of your ticket and a member of our team will get back to you the soonest possible!

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