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Forum Discussion

madsssssss's avatar
madsssssss
Explorer | Level 3
2 years ago

Can't access my old email, need to cancel subscription

I am unable to sign into my dropbox account as the email address is from a workplace and they have eliminated the account, I no longer have access to it. I have the password to the account but when i...
billing
cancellations
downgrade
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madsssssss's avatar
madsssssss
Explorer | Level 3
2 years ago

Hi Hannah, ive still have gotten no answer and its been 7 days since my first request. Ive made 3 complaints after that one and still nothing. Could you give an alternative way to communicate? I really cant afford to keep paying the subscription for a service im not using

madsssssss's avatar
madsssssss
Explorer | Level 3
2 years ago

Ive received a ticket number just now Ticket #23095547

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number, madsssssss.

     

    I have raised the priority of your ticket and a member of our team will get back to you the soonest possible!

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