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Forum Discussion

madsssssss's avatar
madsssssss
Explorer | Level 3
2 years ago

Can't access my old email, need to cancel subscription

I am unable to sign into my dropbox account as the email address is from a workplace and they have eliminated the account, I no longer have access to it. I have the password to the account but when i...
billing
cancellations
downgrade
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Sneakers8800's avatar
Sneakers8800
New member | Level 2
2 years ago

I no longer have the email adress associated with my account. I need to cancel Dropbox and this is not possible without the code.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

You need to contact support via www.dropbox.com/support. However, make sure you are not logged in (even to here). Incognito windows work well 

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