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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Villager's avatar
Villager
Explorer | Level 3
3 years ago
Hi Megan, thanks for your reply and help! If memory serves, I believe it was on the website.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Villager, thanks for the info! 

 

And what does your plan page currently read? 

  • Villager's avatar
    Villager
    Explorer | Level 3
    3 years ago

    Is the page you're requesting?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Villager, thanks for the info!

       

      Keep in mind that if your plan page mentions the Basic plan, then it seems you're not using a trial.

       

      Is it possible that you have two accounts, or that your trial expired?

      • Villager's avatar
        Villager
        Explorer | Level 3
        3 years ago
        I thought my trial was for basic and expires tmrw. No, I currently only have one account.

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