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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Villager's avatar
Villager
Explorer | Level 3
3 years ago
I thought my trial was for basic and expires tmrw. No, I currently only have one account.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Basic is our free account, not a paid one Villager, so no worries.

 

You can also double check your emails, for any Dropbox-related emails about starting a trial there, just to make sure. 

  • Villager's avatar
    Villager
    Explorer | Level 3
    3 years ago
    Well this is a bit embarrassing and all this angst over nothing lol. It is a free basic account I have but I thought I remember requesting a reminder when the trial expires but it's not even a trial, so I must be mistaken. Thanks for your kindly help, Megan. Sorry for the "goose chase."
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Don't even worry about it Villager!

     

    And even if there is somewhere a trial, we'll be here to help you cancel the upgrade, and tackle everything. 😎

  • Villager's avatar
    Villager
    Explorer | Level 3
    3 years ago
    Thanks so much Megan! Take care!

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