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Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:
The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:
As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
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- Well this is a bit embarrassing and all this angst over nothing lol. It is a free basic account I have but I thought I remember requesting a reminder when the trial expires but it's not even a trial, so I must be mistaken. Thanks for your kindly help, Megan. Sorry for the "goose chase."
- Thanks so much Megan! Take care!
I received an email from Dropbox reminding me to cancel my Free Trial if I don't want to be charged. When I click on my avatar & then click on settings, there is no 'Plan' tab & no 'Manage Plan' tab. I therefore cannot see a Free Trial.
All that appears is the Basic Plan which has 'Current Plan' in a greyed out box. Alongside this box is a second box that shows 'Upgrade Now' in a blue box under the Dropbox Plus option.
Where is the option to cancel the Free Trial that is referenced in the email I received from Drop Box this morning please?
Please help
Thank you
Hi Jay
Thanks for your speedy response.
When I click on the link you sent me, it takes me to my billing page & I just see my credit card details.
- Jay
Dropbox Community Moderator
Just to be certain, are you accessing the same Dropbox account that you received in your email? Do you have any other email addresses that could be associated to an account?
No I only have one account & its the same email address as the one where Drop Box sent me the reminder to cancel the Free Trial
Why would I have been sent an email this morning then? To remind me that the trial expires in 7 days??
