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Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:
The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:
As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
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- Jay
Dropbox Community Moderator
Thanks for the info, I can see the ticket has been forwarded to the appropriate team. They'll be looking into this matter and will get back to you via email.
I appreciate your help.
Yes I tried that and only got a stupid chatbot who could not understand my question. I have been trying to get a real person to talk to me and have been unable
I am having the exact same issue as described. None of the options suggested are present and I can't find anything anywhere to cancel my subscription (they took my credit card information so I know they will bill me shortly) - nor does it seem possible to contact anyone (the chat bot just feeds me the same information from the community help).
I would really appreciate someone helping me to cancel this trial.
- Walter
Hey elizabeth13, sorry to hear about this.
Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device?
Also, what exactly is reported in your plan tab at the moment?
Hi Walter
Sorry it took me so long to respond, I was away on holiday and not at my computer.
A client sent some files that required dropbox so I created an account through the website using a computer and was required to give my credit card info. As soon as I accessed the client's files, I wanted to cancel my subscription because a) it was on my personal card b) my company has no need for dropbox. But there is nowhere to cancel my subscription (it was a free 30 day trial with billing automatically starting).
Honestly I would now not use dropbox for two reasons: 1) the total lack of customer service - a person who will address my issue directly and efficiently 2) the absolute statement that no refunds will be issued!
Dropbox gives me no direct simple means (as every other site does) of canceling my subscription - and no way of resolving the issue. I have wasted my time (which is also money) and have little faith in this dropbox communication method. If it doesn't work, my next step may be to contact the credit card company and refuse payment if dropbox starts the automatic billing.
This is what my plan tab looks like.
I hope you are able to resolve this issue for me - thank you.
- Jay
Hi elizabeth13, it looks like you're on a Basic plan with no trial, meaning you haven't entered any card details here.
Did you instead upgrade via the Dropbox mobile app? Do you see any payments or invoice sin this page?
- Hi and thank you!
What I discovered is that I had 2 accounts- I suppose opening an account on the computer automatically did it with that user info. Anyway Iām now straight (that link took me to the account where I had paid). I have now canceled and got my confirmation. Phew! Appreciate your help and patience. i signed up for the basic 30 day free trial plan a couple of days ago on my laptop.. not my phone, using my mastercard details but now want to cancel, i have followed the cancellation procedure but can't cancel it, i go to my aviator, settings, currant plan but cant' do anymore because current plan box which i spose to click on is greyed out, all i want is to cancel the subscription before the 30 days is so i don't get charged monthly therefor after, after this i will delete my dropbox account, if anyone can help from the community feed id appreciate it as dropbox bod is useless information.
