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daryl lim's avatar
daryl lim
New member | Level 2
2 years ago

Can't cancel plan since I no longer have access to email.

Hi I have since left the company in end 2022 and my email account has been deactivated. I recently checked my billing and realised ive been charged every month since end 2022. Anyone able to help / g...
Billing
cancellations
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi daryl lim, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!

daryl lim's avatar
daryl lim
New member | Level 2
2 years ago

Ticket #23346168: Dropbot Support Chat

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey, Daryl thanks for that! 

     

    It seems that the email was caught by our spam filter. I just sent you an email on my end, so I will see you there, cheers!

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