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Katie89's avatar
Katie89
New member | Level 2
2 years ago

Can't cancel subscription - I get redirected to GooglePlay but there's no subscription

Hi there, as it seems many others have had problems with this. When I try to cancel Dropbox it directs me to googleplay where there is no sign of a Dropbox subscription to cancel it. I would like to cancel instantly please can someone message me from Dropbox team and sort this out.
Billing
cancellations

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Katie89, thanks for reaching out to us.

     

    If you're not seeing a Dropbox subscription on the device in question, maybe you used a different one to purchase the plan initially, could that be the case?

     

    Even so, if you're still on a paid plan, you can use this page to contact our support team directly, so they can assist you with your request.

     

    Let me know if you have any questions.

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