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fuzzybassoon's avatar
fuzzybassoon
Explorer | Level 3
2 years ago

Can't Delete Dropbox Account - 500 Error

I've tried for 3 weeks now to delete my Dropbox account, but I continue to get HTTP 500 errors. I've tried from multiple devices (phone and 2 laptops), multiple browsers, and multiple networks, to no avail; I get the same error every time. I've also tried the usual clearing cache, logging out, clearing cookies, etc, that are mentioned in every other thread about this issue.

 

I would appreciate any help in getting my account deleted.

Account Settings
Create or delete account
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there fuzzybassoon - sorry to hear you're having issues with this.

     

    Since you've already done some troubleshooting and the error persists, would it be OK if we reached out via email to have a further look internally? 

     

    Thanks!

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