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David142's avatar
David142
New member | Level 2
4 years ago
Solved

Can't update billing info as I'm on the Basic plan - how can I update my credit card?

I need to update my credit card info, but Dropbox won't let me do this unless I upgrade from my Basic plan to Plus. The option for "current plan" is grayed out, and my only choice is "Try free for 30...
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Dropbox Plus
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  • Mark's avatar
    Mark
    4 years ago

    You only need to update your card if you are a paying user. So, if you being told you are on a Basic plan the account you are logged in on is not a paid one. That means if you are paying its for a different account

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

You only need to update your card if you are a paying user. So, if you being told you are on a Basic plan the account you are logged in on is not a paid one. That means if you are paying its for a different account

  • kukicana13's avatar
    kukicana13
    New member | Level 2
    3 years ago
    Can't I just continue using Basic without even upgrading?! Why is this?! Does it only apply for mobile app?
    Thanks in advance!
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Yes kukicana13 you can stay on the free plan as long as you want - and as long as you stay within the parameters of that (ie. quota etc.)

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