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Forum Discussion

BlairQuestion's avatar
BlairQuestion
New member | Level 2
11 months ago

Can't update credit card on site

How do I update my credit card when I don't have any of the "billing" menu items on my screen that the help says I should have? See attached screen print

 

Billing
Payments
Web
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi BlairQuestion, thanks for bringing this to our attention.

     

    Could you confirm what plan you're on according to this page?

     

    This will help me to assist further!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey there BlairQuestion - sorry to jump in here, but could you clarify if you had upgraded your account via the website directly in the first place or if it was through the app store on a mobile device perhaps?

       

      Have you tried clearing your browser's cache or using another browser?

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