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BlairQuestion's avatar
BlairQuestion
New member | Level 2
2 years ago

Can't update credit card on site

How do I update my credit card when I don't have any of the "billing" menu items on my screen that the help says I should have? See attached screen print

 

Billing
Payments
Web

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi BlairQuestion, thanks for bringing this to our attention.

     

    Could you confirm what plan you're on according to this page?

     

    This will help me to assist further!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there BlairQuestion - sorry to jump in here, but could you clarify if you had upgraded your account via the website directly in the first place or if it was through the app store on a mobile device perhaps?

     

    Have you tried clearing your browser's cache or using another browser?

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