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Fadisky's avatar
Fadisky
Explorer | Level 3
2 years ago

Can't Upgrade My Subscription

Hello Everyone,

 

I'm trying to upgrade my subscription but every time i press on upgrade below message appear to me 

 

Error (500)

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Plans
upgrades

6 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Fadisky, sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error?

     

    If you do, I'd appreciate a full page screenshot so that we can see the URL you're navigating to and the error as well.

     

    Thanks!

  • Fadisky's avatar
    Fadisky
    Explorer | Level 3
    2 years ago

    Thanks for your reply. i tried but still same issue below is the screenshot

     

     

  • Fadisky's avatar
    Fadisky
    Explorer | Level 3
    2 years ago

    FYI, i was having the subscriptions but it stopped before one month and downgraded to 2GB. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Fadisky, can I send you an email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email, Fadisky, I'll see you there!

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